The True Meaning of Social Media: Human Media

social media isragarciaSocial Media is the opportunity of staying human beyond the Internet. And, what staying human means?

It means:

  • Inspiring people on the Social Web
  • Telling histories where aligning yourself with the audience
  • Creating a long-lasting relationship based on commitment, credibility and trust
  • Creating attunement with people around you
  • Building an environment of connectiveness that leads to better and solid relationships
  • Don’t giving up making interactions
  • Means being transparent and authentic at all costs
  • Giving away all the time
  • Loving and caring the people most matters to you and show it
  • Using and media to express emotions
  • Being accessible and supportive
  • Starting revolutions

That’s the power we are handling now. It’s time to take it seriously, because as you can see above it’s not only Facebook, Twitter, LinkedIn or whatever emerging platform.

The true Social Media means believing in the power of the human interactions – and how this creates value – beyond the technology and social-networks. We should start thinking in Human Media, not Social.

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Re-Defining New Media: Introducing Human Media

human business interactions

In an attempt of figuring out where we’re heading, I’m thinking about a new kind of media.

I’m talking about human media.

Human Media goes beyond Social Media, simply because it values and focuses on human relations happening through new media, instead of paying attention to social networks or emerging technologies.

Human media is the outcome of the resonance among people within online communities. It’s the true way of “staying human” through the Internet, so we can deeply connect with people and, more important, touch them in an emotional way.

Does it makes sense? What do you think?

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Social Media-Integration-Theory-Model

social media diagram - isragarcia

To one-to-many integration models works well when examining communications channels or online marketing implementation. However, the interactive Social Media platforms (Facebook, LinkedIn, Del.ici.ous, Twitter, Youtube, Foursquare, Digg in…) have radically changed the communication paradigm.

In fact, the study by Chadwick Martin Bailey and iModerate Research Technologies found that consumers are 67% more likely to buy from the brands they follow on Twitter, and 51% more likely to buy from a brand they follow on Facebook (mashable source), showing clearly, that the audience is highly influenced by the Social Media phenomena. What about the breathtaking amount of 3 millions of tweets/day? Another breaking fact is, that Facebook’s official company statistics outline that there’re 400 million active users all over the world and continues spreading at the light of speed (mashable’s source) Analyzing the impact of Social Media in our environment, give us an overall idea that something is happening in the way that communication used to happen.

Due to the rapid adoption of Social Media Marketing as a major communication integration medium, it’s necessary to consider how the social interaction has affected the communication process.

The exposure, feedback, engagement (connecting) and exchange (sharing) that Social Media platforms provides, it creates a major changes for the traditional communication understanding. Essentially, information flow is no longer considered “one-way street” in which audience received messages through the “I communicate – you receive” mantra. Rather, Social Media integration is seen as an interactive process that enables same-level information exchange among the audience and the brand, creating a long-lasting feedback communication process and giving to the brand a total engagement relationship.

Basically the process works as it follows:

Social bookmarking sites place content (such as blogs or web pages)  into an active eco-system that allows social media interaction such as Twitter or Facebook. This content is then shared and spread virally through the connections made from interaction on the social media eco-system. This refers to people being linked to people through common groups, associations, interests etc.  Since this becomes the “six degrees” of separation this interaction causes the viral effect. This social media platform allows the interaction and the ability for the model to flow and become organic. Then, the social networking platforms enable the connection with the public through the engagement approach caused by the “two-way street” interaction process, linked to the social bookmarking sharing perspective. At the same time, while the driving forces of one side are acting and creating communication. The driving forces of the other side, such as social recommendation/reviews, measure the impact of the information canalizing the conversation created  by the outgoing network and turning it into a valuable feedback experience and exposure reach effect, which melts in the same process as the conceptualization of the blogging platforms, harnessing the power of its SEO and highly page rank properties to deliver the most effective exposure impact (giving feedback, engaging and sharing information all at once)

The Social Media Integration Model has an impact on the overall effectiveness for the Social Media platforms. For this reason we may want to consider all the elements when developing Social Media strategies.

Your Feedback

What is your take? Does this make sense to you? I’d like to hear your thoughts…

Acknowledgements to Kike Domingo for helping me out with the image.

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Social Media Framework

Have you ever thought in your social media framework? Since I’ve been here in the States – Oh! Did I mention it before? So yes, I’m in the United States researching and studying about social media trends, expanding my knowledge and gaining new ideas and approaches – I’ve thought in how I could empower other people by architecting and disassembling concepts and ideas for maximize their reach, build influence and harness the power of global communications and build relationships within a social media marketing perspective. So, I thought that explaining how you can manage your social media framework would be a good start, right?

To me, the social media framework aids comprehension of workflow experiences by describing their components, it also optimizes my social media workflow in an easier way since a framework may include components that are applicable to them all.

Why do you have to care about? because badly designed processes lead to slow and inefficient response of your audience, ineffective communication, wasted time, disappointing experiences and poor degree of engagement. Not to mention driving yourself to nowhere.

This is how I’d do it – Actually, it’s how I do it –

  • Did I mention the word sharing? Share news resources, tools, best practicestips and guides through social bookmarking platforms.
  • Rock with Twitter: Use it heavily for different purposes such as, RT useful linksWOM, spread the news, share insights with professionals, learn what is hot now, real-time conversations, gain more affluence and traffic in your social networking platforms, support interesting initiatives, building an outstanding reputation being taken into account in the field I work on, promote your blog, look for trends topics , getting ideas and enlightening tips from brilliant people.
  • Your effort and sacrifice deserves being showed and shared for the benefit of others: Posting papers, concepts, frameworks, reports, projects, strategies, marketing plans or campaigns I’ve developed, so the job people can get insights from them.
  • Knowledge don’t belongs to you nor me, but to the universe: Spread what you know, share what others shared with you, teach what you’re good at, learn from everybody, write about how you put in practice these campaigns or explain how you reached that conclusion, which made you successful, but above all, quote your resources!
  • Fall in love in a “long-term relationship” with LinkedIn: Use it insistently for giving and receiving feedback, reading interesting posts, commenting on them, find your key connections and engage with them, share ideas in the groups discussions, also participating in Q&A (either giving advice or receiving it). Should increase your visibility, it will improve the chances of being contacted.
  • Have a break and have some fun on Facebook: Aim it to talk and engage with your friends. Create lists to giving different degree of permissions to your crowd and segmenting the information according to the content you usually share with them.
  • Don’t make waves, ride them: Use Google Wave for a collaborative tasks, develop projects, exchange ideas, brainstorming, conceptualize campaigns and seeing how others can enhance your work.
  • Grease the hub of your timing belt: Your blog, Do you love it? No? You must, because it’s the place where all your efforts, time, money and even romantic relationships are going to end up. All you do on Social Media has being meaningful to your blog. If not, I suggest you may want to reconsider your strategy. Give him a personality, a sense of humor, a purpose, a regularity,  a bottle of Möet if he wants it and you’ll have your reason to give the very best of yourself in this URL.
  • Managing and optimizing:  As I explained in my last post about the social media resolutions for 2010, it’s essential define your strategy, set your goals and  monitoring your results but, it’s vital not being overwhelmed by its magnitudes. Hence, write down every procedure, pattern or system you follow to implement your social media workflow and start developing a schedule with all the tasks you performs every day, together with the time spent, the activities, the allowance, restrictions, and of course, deviations.
  • Plan for failure: If it doesn’t work, try changing and adjusting things to your needs. I know how it works to me, for you instead it can be slightly different. Be aware that you need to have hundred of bad ideas to have 1 or 2 great ideas. Do you get the idea?

Does it works for you? How would you enhance it? What would you add? Do you have your own social media framework? I’d like to know your thoughts…

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