Thoughts and ideas on contents that leave a mark

I often think about how what I do has an impact on people, not only personally but professionally also. In this regard, I believe that creating content is of crucial importance, as is what happens before, during and after the creation, launch and impact processes.

content marketing

Random thoughts and ideas on content creation

I will share with you some random thoughts and ideas regarding the creation of contents that leave a mark:

  • What is your content-creation strategy? – I don’t know what content-creation strategy you follow, if any, but there’s always something you can do to improve the quality of your content so that it is more in line with your community and more useful to your audience. Idea: You could perhaps focus on one type of content and not post with regard to different topics. I’m talking about information that is more in line with your public.
  • How do you know whether your actions are connecting and having an impact? Do they really change? – The actions you carry out have an impact on people (the community) and the way you impact and connect will determine the success or failure of your strategy and the coherence of your brand. In any case, if what you do takes you exactly where you want to go, then that’s OK. Otherwise, you’ll have to ask yourself, “What are we not doing so well? How can we improve?” Idea: start by connecting; then connect repeatedly until you manage to grab the attention needed to earn your audience’s trust; a trust that will turn your audience into clients.
  • Strategy: try something different – My favourite strategy isn’t being visible. But as I said, if it works for you, that’s OK. There’s always time to change anyway. The key lies in trying to be different. The idea of diversifying contents is excellent. However, perhaps it will work better if your contents are more in line with the audience you’re targeting. To this end, choose a mission for yourself, rather than a plan; the mission is always there where plans or strategies fail. Idea: start by being there always, providing contents that make a contribution, help and are useful to others. Remain “everywhere”: create ways of being present always, adding value. Position yourself where your audience’s radar is looking.
  • What comes after content? – The next step after content is interaction. Anything positive that you do will be a great move. – Idea: Answering and clarifying is key. Constant, continued, progressive and human communication with your community is an essential element that works towards the solidity and consolidation of your brand.
  • Objective: being extremely useful  – Your content should first of all focus on how useful it is to the receiver: you should try for ‘actionable usefulness in a single idea’, whenever possible; such an idea should be able to move your audience, from reading to doing. Make the most of your knowledge and experience on how you do what you do: tips that make a difference. We must be extremely useful, that’s the aim. Inspiration will then come of its own accord. Idea: look at what you do best, something that only a few do as well as you do. That is what you must share as useful content. That is what will change your audience.

Photo credit: ctwmarketing.

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Disruption, the Strength of New Marketing and the Social Media Revolution

Many consider 2011 and 2012 as an awful time. However, some consider these years were necessary: a time for change, a time for disruption in communication and marketing and for the appearance of new ways of thinking and doing. Many companies, marketing and communication agencies and brands have suffered these changes and disruption has left them behind. I think we should stop to think for a moment and acknowledge this step in the evolution of our businesses.

The Need for an Interruption

The forces of creative destruction require time and effort and need to make things happen. New economic outputs will not arrive until the system has been disrupted in the way it is now. This could explain the current cycle we find ourselves in.

Clearly, we cannot simply implement new social technology or new forms of communication to do old style marketing and expect it to work. That would be like putting wings on a car and expect it to fly. Neither can we be naïve and expect social media/mobile marketing to operate without friction alongside traditional marketing planning. It would be a mistake.

The Intersection Will Create New, more Human Businesses

When we combine digital marketing with human interactions, the new economy we’re experiencing (as regards connection andsharing), traditional media and strategic marketing, the impact of this combination will irrevocably change the environment as well as the way strategies are devised, actions are structured and carried out, results are measured and objectives are met. This may free the entrenched ideas of what marketing should be and, in turn, inspire fantastic new human businesses, beyond the social: such as communities encouraged to interact with the community by providing substantial value to it or online communities, designed for a special target especially, that helps them discover their own shining light. Long-term communities for people that want to find a job, with a business model that promotes interaction with the community and not the consumption of contents.

Nobody knows …

While current events are stormy and terrifying, they also offer great marketing opportunities which would have been impossible before them. It’s up to us, the marketers (not only the technology professionals) to create new paths, together.

What will the future bring? Nobody knows, even if many are trying to work it out! It’s definitely not Isra who’s about to tell you. What is clear, however, is that disruption is unavoidable to advance towards a new horizon.

Photo credit: splitmango.

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New Media Allowed Writing the Title of the Revolution

human media - isra garciaDuring all this years we have seen how the tv, newspapers, family and even school tried to force us following a manual, arguing that we had no choice.

Now, thanks to New Media, those from above (status quo) truly have no choice but change. It’s finish. Welcome to the era of transparency, connectivity and authenticity, a new era where you have an unlimited canvas and colorful crayons to draw your path. Be clear, write a title and tell us what to do, please.

Without the Internet there wouldn’t be the Web, without the Web the New Media wouldn’t have appeared and neither Social Media without it. Therefore, we wouldn’t have reached to the human approach.

It’s a Re-Evolution

New Media isn’t only the evolution of media, but the focus on the intersection of the connectivity between people and information technologies and innovation to take processes beyond traditional media methods. New Media isn’t neither a simple communication or marketing revolution, although it has broken traditional and massive broadcast models. We may never again want to call the radio and TV communication channels. How can they be if the are not created for an interaction between both point of the bridge or even a relationship based on relationships? A fair message exchange? Real-time, sincere and authentic feedback? An equality in the rights of expression for some of the elements that play a role in the communication process? New Media is a revolution beyond the evolution, because it’s an evolution that has revolutionized how people and businesses communicate and market. Everything that New Media touches, it changes dramatically.

Inside-out

As I said, New Media changed the game. However, it doesn’t create a whole new world, it leverages the Internet harnessing the appearance of the Social Web: platforms, tools, channels, practices and any other type of element that can create connectiveness, relationships, conversation and feedback and also can clean that way to human interactions. Therefore, we’ll open the inside world to resonance and attunement with the outside world.

New Media gives crayons to everyone, so you can start our own revolution.

Photo credit: grrlwriter.

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Social Media isn’t Magic – It’s about Staying Human on the Internet

staying humanSocial Media is not magic, nor does it surprising tricks, you will need more than magic to succeed. I am talking about a process that truly makes sense when it’s aligned with the business strategy and also gets inter-departamental touching every aspect of the business model.

I am afraid but Social Media is not the damn thing that will save your business from crashing.

What does social media really do for you?

It multiplies you reach, harnesses the power of global communications, mingles you with the party, connects emotionally with your audience, makes use of the social web to empower human interactions and also gives you real and measurable results.

What the heck! This is meaningful, I suppose you want to be on the top of the wave, I have got a question, why?

Perhaps you want do it for some of these reasons: reach more potential customers, align our marketing strategy with the online channels, find a niche inside the networks, less spent on marketing and advertisement, connect with our real customer, generate more traffic towards our website/blog, increase business leads or skyrocket the conversions rate.

This is me or the reasons shown below are so cool? I think that at least they make sense. Are you with me? Let me be clear and direct, there’s no magic formula, neither golden egg, sorry… Is there any other way? Sure, it starts from simplicity, launching and shipping right on their noses, experiment with campaigns and platforms uses, accepting failures as usual, but not mistakes – meaning failing more than one time at the same thing. Trying different is what matters in Social media, it means walking new paths, trying differently until you make something happen. Social Media is not what God sent you to save the world – actually are people – but an opportunity to a new media and marketing dimension. You only need to approach it as it was a strategic planning and goals definition. Do you get it?

The Key – Staying Human

Social Media can be understood in different ways, there will be people that it will talk about platforms or tools and there will be some – the crazy ones – that will say that it’s about people. I believe that Social Media is a means of expression that makes possible for customers, communities and brands “staying human.” That is to say, they will connect and establish relationships and thus, interactions among people through transparency, commitment, empathy, humility, consistency, coherence and closeness.

Staying human means going beyond the Social thing. It’s about how the information technologies we have available, together with the media innovations can help us building professional-personal relationships in situations and contexts where we were not be able to do it years ago.

Photo credit: mojo social media marketing.

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How to Integrate the Social Web into your Business

human mediaPerhaps you don’t know where to start, that’s ok. Every project, person or business requires something unique, a special treat, it’s a new adventure.

On the other hand, perhaps you are tired of listening terms such as social media, new media, human media or social business, social CRM and so on. I believe that it can be annoying when people talk too much about these “buzzwords,” let alone not showing real results or even giving a starting point. Please, we need something actionable and applicable from you, please.

Here you have my “no problemo” approach, I would like to provide you with some movements that may help in your path towards building an online presence. Find here some of the essential points for implementing the social web, social media and so, new media into your business.

How to implement the Social Web into your business

– Strategic formulation: design, structure, integration, implementation and the make-of of a strategy based on general and specific goals. Think about how this fits into the business model, it should be integrated within the overall business strategy and aligned with the offline marketing and communication. Also consider the role that SEO, digital marketing, creativity, web development, APPs and mobile marketing are playing.

– Training and guidance: A must for most of the group, this is something complicated because many brands either allocate one / two people to work on it or go for the outsourcing model. As we have seen many times and you probably know, Social Media is not an isolated case, neither will it do the magic. The real potential lies in integrating people and processes and making them work. You should be looking for interdepartmental work, which means involving all company areas in the online interaction. Make use of the training process to harness that opportunity and inspire those people.

Do not sell complicated to people who come to you to buy simple. Once you have opened their minds and hearts, it is the right time for using the the tools, platforms, APPs, channels and media more effectively, so they’ll have the tools to reach their goals – theirs, not yours.

– Social processes: interactive works, social media customer care, online-emotional touchpoints, community funnel, best practices handbooks (internal and external) and cross media. Basically, offline-online job transformation, taking departments and processes to the social web and developing extended functions.

– Social Media guidance, creation, distribution and leadership: choose someone who is close and in constant contact with your business. They are the ones who should create, distribute, exchange and share social objects: pictures, videos, posts, podcasts, etc. Don’t manage, but lead.

– Development, optimization and understanding of the Social Web Ecosystem: first select the tools, channels, APPs, mediums and platforms. Then develop a highly online-oriented strategy supported by let’s say, two main goals based on the intended typology, quirks and peculiarities. Finally allocate resources and schedule each of them. The result: you have already designed a customized online ecosystem for your business. The main idea is that it allows you to see the big picture of your online strategy.

– Community engagement: lead, build interactive bridges between brands and people, respond, redistribute and filter content, connect and interact with your audience. Say what you are going to do, how, where and with whom.

– Actions: ideas, ideas, ideas, ideas and more ideas. You have only one big commitment, being accountable for the brilliance, you are responsible for the online campaigns and social media actions that will impact your audience, but most importantly, it should be designed to reach your goals: monetization, branding, visibility, virality, direct sales, traffic, etc,

– Reputation, tracking and monitoring: online branding, naming, digital corporate identity, listening techniques (opportunities and threats). Sending reports about what is said about the brand within the online landscape. Furthermore, taking care of the brand, its reputation and carry on with a qualitative and quantitative brand analysis. What happens in our brand atmosphere is really useful in order to get the word out .

– Monetization: set up the techniques and methods which you would help you obtain the expected ROI. You are waiting to get something in return, aren’t you?

Is there any other advice that you would add about the implementation of new media in your business? What is your take on this?

Photo credit: conexus marketing.

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How New Media Changed The Game

isragarcia - new media - human mediaLately, we have been talking about Human Media, but now I’d like to explore how the New Media has changed the game.

Human media wouldn’t be possible without New Media, which has revolutionized the way we market, communicate and do business. As an example, we are still using the telephone, post and TV but it is not working as effectively as it did before. Instead, we use Skype, Facebook, Twitter, Whatsapp, Google Plus, Foursquare, Youtube, Spotify, LinkedIn, in different ways for different reasons, with different people from different places, cultures and backgrounds.

We Are New Media

New Media converts us into authors, publishers, protagonists, leaders, role models, lobbyists, affiliates, middlemen and information exchange points. New Media offers us a blank sheet where we can draw the lines of our personal brand, the way we want to communicate and market our company, the business strategy of our Startup or the actions that will take our small business over into the next year. New Media is only showing us that everything we do to create change depends solely on us.

User generated content is widespread on the Web, there are posts from people that get more visits than the most important current affairs sites.

So What?

So what’s happening here and now? Due to the disruption of Social Media and the opportunity New Media affords us, we need a redesigned model that focuses on the right thing, the most powerful tool on earth, people. The need for a more humanized media, the need for Human Media.

Photo credit: Kexino

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Human Media: The New Media

human media - isra garciaThe new way of communicating is not about Social Networks, Community Managers, complex technologies, the social-hype or last-generation software. It’s actually something basic, something simple. It’s about human relationships, connectivity, resonance and people  sticking together. This is what Human Media is about. However, in a new environment where everything still remains to be defined, we misdirect our energy towards the moment called “now”. Human Media goes beyond the current moment, it helps you compete for relevance and influence on the long-term – dealing with people, not robots.

The vast communication that goes on over the Internet through Social Networks is human, to start with, and then social. The true importance of the new communication does not only rely on social – classes and groups, segments, lifestyles, behaviours, profiles, tendencies and culture -, but on the human side of it: feelings, emotions, values, aptitudes, philosophy, personality, resonance and connectivity.

Beyond Technology

Technology is brilliant when it humanises the processes and creates connectivity in the real world; when it supports the backwards transfer from 2.0 to 1.0 and vice versa. What I mean is that Social Media, as it is, won’t change the history of humanity, but it’s very probable that what’s happening with the help of Social Media, could actually bring about change: human interactions that is.

This convergence between the new communication and the information technology allows us to witness the eruption of noise, broadcast and digital saturation. Every day we express the need for more and more human interruptions. Disruption media deals with this convergence between the three components: the new communication, technology and human interactions through online media.

By simply understanding that the idea of “staying human” is the key, we will see how this perspective drives a fundamental change in the way we relate with other people within interactive environments.

Human Media Strategy

The strategic side of Human Media is being supported by the following principles:

  • Find the true meaning of what you are doing and help others to do the same: a genuine and authentic interest in people. Human Media is oriented towards helping people, through the Social Web,  must achieve their objectives and find the relevant meaning of their actions. Inspire to inspire others.
  • Use Social Media as a means of expression in order to drive change and mark the difference: at your workplace, in your company, in your department, with other people or simply in your personal life.
  • Your ROI is the ROI of the people around you: teams, clients, friends, people you find through the Social Web.
  • Your actions must be oriented towards the objectives of the main objectives: this doesn’t change the sales objectives or leads that one must accomplish at the end of the month; what changes is the way to do it.
  • The degree of empathy should be elevated: through online media we have the chance to educate, lead and provide tools.
  • Develop the necessary skills and abilities for people to be able to have a successful trajectory within this human-technological environment; creating digital leaders or what I call Human Leaders.
  • Use feelings and emotions to generate resonance within groups of people that could become your affiliates: love and the story behind every individual or group is the only thing capable of touching people in a profoundly meaningful way.
  • Human Media is not about “heavy users”, but “attitudes”: being able to interconnect from a human point of view is a lot more valuable than simple technological insights. The value rests within the human being.

The Impact on the Web

The other day during the Panama 2.0 conference I was asked whether I believed that the connection between people is generated by the new technological findings such as the HTML5, Social TV, open graph, Siri, the New SEO… My response was simple: “Of course they help, but never forget that behind all that there is a person who’s creating the necessary movements with the intention to connect”.

Human media realises that if there is no connection, there is no engagement. Therefore, the management – or, better said, the leadership – is not related to platforms, media or tools, but feelings, sense, emotions or actions. And that’s when things get more complicated.

The opportunity rests in what remains to be defined, the unknown, the conversation generators (not noise creators): the human interactions, which happen throughout the Social Web. One can’t disagree with the fact that all the tools, channels, networks or APPs are helpful, but omitting the human factor would be a huge mistake. After all, there’s no APP, social network or online medium that could replace people.

The Impact on Business

The main challenge that businesses face is to create and launch something truly attractive and engaging. The Social Web is nothing but the means. Business has always been personal, but now more so than ever. Until now PCs were unable to transmit feelings; now this is possible.

Businesses should not follow a Social Business model, but adapt to the Human Business one. Nowadays, brands/businesses/companies try their best to transfer everything to online. But throughout this process they forget what’s most important: to also transfer their identity and culture and do it in the most human way possible – not social way.

Brands, companies, organizations should “electrify” the way that the Internet and the Social Web connect us and make transparency a must when it comes to sharing information and doing business. This factor, together with a few others (authenticity, humility, empathy, humour, inspiration or the emotional contact points) supports the human relationship between both points of the interactive bridge. The way to define that depends on you. Human interactions may happen with difficulty or with ease. But if they don’t end up in the 1.0, the interaction is not complete.

The unifying net between businesses and the social web is actually people.

what’s your opinion?

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Re-Defining New Media: Introducing Human Media

human business interactions

In an attempt of figuring out where we’re heading, I’m thinking about a new kind of media.

I’m talking about human media.

Human Media goes beyond Social Media, simply because it values and focuses on human relations happening through new media, instead of paying attention to social networks or emerging technologies.

Human media is the outcome of the resonance among people within online communities. It’s the true way of “staying human” through the Internet, so we can deeply connect with people and, more important, touch them in an emotional way.

Does it makes sense? What do you think?

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