Behavior you don’t want to show on social networks

I’m completely fascinated by observing and analysing the behaviors that one can glimpse in social platforms and by the way in which people relate to one another.

How you connect, why you connect or why you decide not to. What it takes to step forward and connect with someone. How your perception changes in regard to someone you’ve never spoken to but who mentions you on Twitter one day. The empathy that arises with someone who suddenly shares an event with you. How much you can have in common with someone who’s seen suggested to you on Facebook or LinkedIn time and time again and whom you’ve never contacted until they contact you. Or the interesting, rewarding blog you discover one day when the person running it mentions your blog.

social media behavior

Behaviour you read between the lines

In the same way there is an unwritten contract in the social web, there are certainly unwritten and unspoken behaviors too. We don’t talk about them because it’s not in our best interest to point them out. However, that doesn’t mean they don’t exist:

  • Speaking greatly of great work carried out by others isn’t a sin (even if you don’t follow them or if they don’t follow you, you won’t be going to hell for it!)
  • Following someone, reading what they say, supporting them, sharing their projects, articles or videos, recommending them to possible clients isn’t a felony (even if this person doesn’t follow you, doesn’t always get back to you or doesn’t hang on your every word!).
  • Saying that someone you share your profession with (what someone might call “your competition”) is simply brilliant and counting on them for a project, a conference, a blogpost or a client won’t make you less respected, believable or influential. Quite the opposite!
  • Reading, sharing, following, mentioning, praising someone for sharing a programme, course, conference, tweet or anything of the kind, doesn’t really say anything interesting about you and doesn’t really add value to the other person or yourself. There is no real connection!.

They say that the social web is socialising but are we really sure about this? We become more select, twisted, Machiavellian, sarcastic, even cynical and intolerant. The only thing that’s changed, really, is that we can add a smiley at the end of every sentence, “J”, and then everything seems to make sense.

Let’s start by being ourselves, being honest, clear and direct. There’s nothing wrong with ending a sentence with a full stop; quite the opposite, it should be the most common and coherent way to do so. I find it really hard to believe you can get along with everyone or that you can refer to everyone as your “sweetie” or “dear”. It’s like you want to be at every party, be accepted by any circle of Tweeps or be chosen as a panel member at every social organisation conference.

I don’t think I’m a pessimistic type of guy, tedious or a cretin. However, I’m also aware I’m not interested in being worshipped or revered in the comments to my blog or in every tweet I get as feedback after a conference or in reaction to one of my own tweets. Whoever you are in your real life, so should you be in the digital world; otherwise, something’s not quite right!

  • The ways we connect are changing, we have new tools and trends. However, our values and personality shouldn’t be altered by such changes in our environment.
  • Answer back when you feel the need, not out of obligation.
  • Speak when you have something relevant to say, not because you’re supposed to say something.
  • If you need to be forceful with someone, you’re entitled to be so, but be prepared for an equally forceful comeback.
  • Empower the small people who do great things, not self-centered celebrities.

The key lies in our reaction to social (unfortunately, not human) stimulus.

I’m increasingly certain that we react to the “social” stimuli provided by the social networks. And I believe that “react” is the right word. The opposite of this would be to take initiative, to find something valuable (something that will normally happen right in front of us), pay attention to it, value it objectively and offer the acknowledgement that that person, product or project deserves.

If we limited our interest, anxiety, ego and arrogance to things that make a difference, we wouldn’t have to worry about what will happen if we act sincerely and with dignity!

Photo credit: stevenvanbelleghem.

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Amnesia Ibiza, Humanising the Brand Through Social Networks

This is a Collaborative post together with Aitor Contreras.

humanising the brand, Amnesia Ibiza, Isra GarciaLet me tell you a bit about the job we’re doing at Amnesia Ibiza…The club’s presence and bond with its public is unique thanks to a comprehensive integration of social networks in all aspects of the company. Implementing a sophisticated “ecosystem” of social networks allows the club to start a wide array of differentiated activities which are exclusively dedicated to improving the experience of the fans and to “humanise” the brand in their eyes.

Building an Ecosystem

Amnesia Ibiza has become the leader of its sector at international level with the implementation of an “ecosystem” of social networks whose aim is to garner a closer and more “human” contact with its audience. In this way, the several-times winner of “Best Global Club” at the IMDA becomes again a world reference not only as a club and musical reference, but in its integration, presence and activity on all types of social platforms. The club’s actions, different for each platform, are part of a global strategy which includes Facebook – where they already have more than half a million fans-, Twitter, Google +, Pinterest, Foursquare, YouTube, Mixcloud and a long list of platforms.

Customer care, having conversations with them and solving doubts are only part of the daily actions carried out by Amnesia Ibiza through the social networks. It also carries out other types of activity such as sharing and commenting on music, holding contests, geolocation apps or the live broadcast of Radio Amnesia through its webpage, all of them examples of how Amnesia Ibiza develops a myriad of differentiated actions across its ecosystem of social networks. This is made possible at all times by the total integration of its online actions and its offline activity, and by the club internalising this “ecosystem” as part of its internal structure.

Caring is Focusing on People

In the case of Amnesia Ibiza, the challenge lies in providing our customers with an added dimension to their experience. To this end, Amnesia Ibiza makes a daily effort so that its actions aren’t limited to the physical space occupied by the club. Beyond this, all of these experiences must focus on a personal relationship that transcends the relationship between a fan and their brand. There is an urgent need for us to know that the people out there are, at all times, feeling like they’re dealing with other people [within the company] who work passionately and with whom they can deal with directly on any issue. As a result, we integrate the human aspect we’re trying to strengthen through our online actions so that it rubs off onto the offline experience. This is essential. We’re experimenting continuously with new platforms or new ways for integration so that Amnesia Ibiza can connect ever further with its fans.

A Human Touch Beyond Social

Right now, there is a worldwide community of more than 2 million users on the club’s social network ecosystem, extending to places like Australia, Chile or Japan. We’re currently putting the finishing touches to the strategy and all of the actions for this season. We hope to connect and interact further with many people in different ways without losing the human touch that is currently setting the difference.

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40 Tips on Social Media for personal branding

One topic, which is discussed this days, and is also very hot is HOW TO use Social Media for personal branding, and yes, uncle Isra is going to strip it.

40 tips from Isra Garcia

Let’s move on, and talk about how we can boost our brand – either personal or business – using social media. I’ve gathered some powerful concepts that I’ve learned through this all this years. It’s been showed that they have worked for people really well – and hope for you too…I’m going to give you 40 tips for empower your brand using social media.

40 tips on Social Media for Personal Branding

  1. Be authentic: Each of us is completely different from the other, don’t communicate in lousy and boring way, don’t settle for good enough and do it for the best, be what you really want to be without imitate others. Sure you know how, right?
  2. Your identity: Did you find it? Nice now Stick with it everyday of your life!
  3. Share: Share, share…Sharing what can be from interest of others – It shouldn’t need to be your content, but others’ – will grant you with a respected voice that people will listen. Consequently, your public will start to see you as an authority in your field.
  4. It’s not about you: Not about me, neither about us, It’s about them…give them the voice, be empathic, try to focus on what they want form their own approach, not yours. Suddenly, everything changes! Surprise?
  5. Be Friendly: Think that every interaction give you the opportunity of being remarkable, how would you act?
  6. Start local: Before attempting to be the king of your country, try to be the king of your own place! Do you get the idea?
  7. Always practice the golden rule: “Do unto others as you would have them do unto you”, easy, isn’t?
  8. Realign yourself: Be what you want people see. Align yourself and don’t lose a single opportunity to market yourself!If I would like to hire you and we’ll see each other everyday, how would you act?
  9. You are the same: Transparency, probably the most important characteristic, it doesn’t matter whether you’re in front of the laptop or not, think in it as an extension of you. The more human you are, the more people will follow you.
  10. Never quit: Really? Don’t be everything for everybody, quit what doesn’t make you happy – and what doesn’t give you any money – You’ll say, what about what you said before? Stick with it and don’t quit! It can work sometimes, but…Do you remember the macho-man saying: “Winners never quit!” Screw it! “Winners quit all the time. They just quit the right stuff at the right time”
  11. Best Marketing ever: Your crowd, they have more power and influence than our brand, difficult to understand, but essential to assume. If you want to use them, you’ll get disappointed, instead they’ll use you, best thing to do, join, melt down and team up with them.
  12. We can do it: Attitude, there’s no bad skills, but bad attitudes, remember that people see you as you are – even if you are behind the networks – the only way we truly engage with people is having the right attitude
  13. No Sales pitches: If you do that at first sight and with everybody, you’re dead man!  The first step is engaging, after they’ll come to you, if they see us interesting, of course, they’ll buy from us.
  14. Build Credibility: Build a relationship, be interesting, listen, support your people, help them, talk with them, share with them and you’ll have it!
  15. You’d better take a seat: It’s gonna be a long journey, it doesn’t mean that because its social media it is going to grow faster – bigger yes – but not faster.
  16. Focus on make a different in your community: Understand your community, know what they want and focus on what they expect from you – and what not –  Do all of this, without asking nothing in return and before they’ll ask you. if you make a difference in their life you’ll be indispensable, and you know what it means, right?
  17. Set up your goals: short/mid/long-term goals as a strategy plan
  18. Coolhunter-trendstter: You should know what’s going on in your industry…What or Who Will Continue to Shape our Social Media World? The faster, the better…
  19. Privacy: be careful, Privacy is unbreakable, for them: don’t spam others with your messages, even if you think they’re interested in…for you: take this game seriously and think of you as a brand, keep what should be private, in private – forget permissions and control what people publish and say about you. If it’s not public why do you publish it? Think in how what you do in Social Media can impact on others – and on you –
  20. Keep your profiles consistent; Customize your profiles and updates to align with the values and uses of each social media platform – but at the same time, keep up a common theme through
  21. You are the brand: It’s hard to build a reputation if you keep changing, If you don’t switch your personality from time to time, why should your brand do it?
  22. you are your brand: And as you’ve grown up and developed skills, traits and abilities through the years, your brand requires a similar kind of development.
  23. Help: Help help help, no matter if it requires some time (not all your time) it will pay off for sure, you’ll have your reward
  24. Human Relations: remember, It’s all about human relations. Connecting in an honest way can bring in new supporters for your product or brand.
  25. Commitment; Everyone talks about passion, but commitment takes into account, if you’re committed you’ll success or at least you’ll will be respected and trust by the audience,
  26. The brand called you: Be consistent with the tone and approach, so all your profiles feel like you. Don’t forget people use social media to connect with a real person. Develop an identity you’re not only proud, but also you can stand behind.
  27. Be human: Think about the image you want to present. We use to act one way around in different situations, with the boss, our girlfriend, our best friends…even if we’re the same person.
  28. Productivity: Set a time to focus on your community, plan and put your efforts on keeping a regularity.
  29. Give: Create stuff that interest others and give it for free, it’s the first step to gain visibility and exposure
  30. Take care of yourself: Be aware about what people say about you. As you use monitoring tools for your clients, use them for you too!
  31. Reputation: Your reputation is built in what you do, what you get and how you get it. It’s important what people say about you, but more important is what you say about people.
  32. You’re not: Don’t try to be everywhere, realign the social media platforms with your strategy and goals
  33. Know your community: Know who is your audience and give your tribe what they want from you differently in each platform. Customize their need according with the target.
  34. Listen: In order to be understood, understand them first, truly understand them! Listen what they have – and want – to say, perhaps you’ll find that isn’t what you thought it was…
  35. Expectations: Clarify what you expect from your audience. Remember that you’ve build credibility on them, so they trust in you, don’t fail them
  36. Don’t be a real pain in the ass: Hey! Give them a breath, give them time to digest your content, it doesn’t matter if you share, create or comment it. Build a logical timeline where you interact with them and give them plenty of time between interaction.
  37. SM platforms; Identify each social platform, know its target and look for the ones that best meets your needs, then set up goals and milestones for each of them
  38. Leverage: This is about leverage! People can help you to get you known, but they’re busy.  If you want to make a great start, I’ll recommend you listening and commenting their posts
  39. Dislike: Honestly, not everyone is going to like you. You’d better accept it.
  40. Shut up and do it: Social Media takes commitment and so doing a little often is a better way of getting results and not showing up sometimes. Remember: if you only show up some of the time, what does that say about you?

Does it makes sense? What other tips would you add to the list?

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Why we should love Social Media

It’s 1:32 am, I’m sitting in front of my laptop trying to figure out why we’re so dedicated to my “social” crowd, why we cannot go to the bed without a clear idea of a new post for tomorrow, why hundred of thousands of people connect every day for helping one each other, sharing content, new insights, different approaches, exchanging experience or enhancing their knowledge, for instance. Why there’s so much information it could barely be handled, why we’re so puzzled for this thing called Social Media. Is it hate? addiction? Fads? devotion? I think it must being love, if so, why? I wonder why should we love Social Media?

human media - isra garcia

Well, these aren’t easy questions to answer if you don’t see the Social Media side of Social Media, which is being easily explained on my earlier post: Social Media With Ease.

Having said that, let’s focus on why we should love Social Media.

“Business facts” about why we are crazy in love with Social Media

  • Making connections we can partner with in future projects
  • The possibility to offer concrete solutions as for individuals as businesses, through social media
  • Bringing the buzzword “Social Media” to life in ways that truly make sense (and make a tangible difference to the bottom line)
  • The wide array of people Social Media exposes us to.
  • A common way to unify, work with and across disciplines (marketing/communication/advertisement)
  • Helping new businesses get up and going with an Internet presence and seeing them increase revenue and ultimately cut costs
  • Allows us to use platforms for carry out effective communication and set up a strategy for every area of social media.

On the other hand, we also can talk about reasons less “biz orientated”.

“All to all” communication

One of the aspects we should love Social Media is the ‘all to all communication’ – which I deeply explained in Social Media with ease – I consider it’s the basic definition behind social media concept.  Unlike traditional media which work under the concept of communication “you to all”. The Tools that social media offer us make possible to store and distribute content created in nature by several people, this content allows interaction, participation, collaboration and redistribution by others. I think it has a lot to do with sharing content.

Getting social

We should also love Social Media for the fact of “getting social”.
Let me explain it, Getting social does not just mean having a MySpace page a Linkedin profile or a Facebook account – it is far beyond that. Getting social is really the defining difference between the future and the traditional marketer.

In the past, it was all about providing information to your readers – the communication was a one-way street. Social media is all about the folk and giving them a voice – therefore making it a two-way street.

Let’s define the different ways of being social

There are different types of social media and each category has different focus (with some overlap in functionality):

  • Social Networking is probably the most widely known Web 2.0 term. From MySpace to Facebook, LinkedIn, and other similar sites, the focus of social networking is to connect you with others – your friends, people with similar interests, potential employers, and then give you the opportunity to find more connections as your profile grows.
  • Social Bookmarking (like del.icio.usFurlMa.gnolia) sites allow you to organize your favourite sites, tag them for keywords, and keep them all in one place. Very handy. However, what makes these sites social is the ability for you to share them with others.
  • Social Recommendation sites combine the best of social networking and bookmarking to create user-generated recommendation sites. Sites likeDiggNetscape and StumbleUpon encourage users to send items they like and then give others the opportunity to vote on them. There are also a large crop of smaller niche sites like BizzBitesSk*rt, BabblzBUMPzee and such that are evolving to cater to the specific needs of certain audiences.
  • Social Content sites include Flickr, YouTube, and wikis to name a few. These are sites where users create and manage content from photos to videos, information on a topic, and everything in between.
  • Other sites such as MyBlogLogTechnorati, and Blog Catalog give users the ability to network, bookmark and recommend all under one handy roof.

Of course we could talk about the variety of tools that social media offer us:

Communication

Blogs: Blogger, LiveJournal, Open Diary, TypePad, WordPress, Vox,
ExpressionEngine, Xanga
Micro-blogging: Twitter, Plurk, Tumblr, Jaiku, fmylife
Social networking: Bebo, Facebook, LinkedIn, MySpace, Orkut, Skyrock,social media platforms
Hi5, Ning, Elgg

Social network aggregation: NutshellMail, FriendFeed
Events: Upcoming, Eventful, Meetup.com

Content sharing

Wikis: Wikipedia, PBwiki, wetpaint
Social bookmarking (or social tagging): Delicious, StumbleUpon, Google Reader, CiteULike
Social news: Digg, Mixx, Reddit, NowPublic
Opinion sites: epinions, Yelp

Multimedia

Photo sharing: Flickr, Zooomr, Photobucket, SmugMug, Picasa

Video sharing: YouTube, Vimeo, sevenload

Livecasting: Ustream.tv, Justin.tv, Stickam
Audio / Music Sharing: imeem, The Hype Machine, Last.fm, ccMixter, Awdio, Spotify

Reviews and opinions

Product reviews: epinions.com, MouthShut.com
FAQ Communities Yahoo! Answers,
WikiAnswers, Askville, Google Answers

Entertainment

Advertaiment: Cisco Eos
Virtual worlds: Second Life, The Sims Online, Forterra
Game sharing: Miniclip, Kongregate

Others

Information aggregators: Netvibes, Twine (website)

Share, share, share and people will Believe in you

Another aspect we’ll fall in love with, is sharing information with our network, friends, colleagues, customers or even people we bump into in the online world. Social media has changed the tide of the entire communication world, we’d better not keep the information for yourself. I say this just because, we’ll not be able to hold it under our influence for a long. This is how social media is changing the world, letting flow the streams of information among the different communication channels, aiming at a common benefit. Honestly, I do think no matter who we share with… if you really possesses knowledge why not share why the folks? Let the world know what we know and we’ll be rewarded with a very deep sense of self-fulfilment, improvement and satisfaction, there’s no competitive advantage which lasts forever.

First listening, for later on, sharing and giving, will grant you with a respected voice that people will definitely listen. Consequently, the audience will start to believe in you as an authority in your field.

Relationship and networking

Fortunately, and in part thanks to social media, I’ve been able to Connect and Establish professional relationships with fantastic and very interesting like-minded people, from around the globe. we’ve exchanged contents, resources, data, ideas,etc. I’m very grateful to them for it because, I’ve learnt how people see things from a different perspective, not to mention knowledge and experience have I acquired, thanks to them too. At the end, I’ve realised that the more people you exchange views and approaches the more you enhance your knowledge.

Surely, you’ll find authentic, sincere, genuine and helpful people always ready to give you a hand or even offer a guidance in a step you’re willing to take.
To name a few:

  • Establishing partnerships
  • Introducing suitable business contacts
  • Referring you to their clients
  • Trying to find a job in a foreign country

My take

Next January I’m going to take a break and travel to the States to expand my views in Marketing and social media and, studying how things approach from there -I do reckon it’s a must-do for every marketer, if she/he want to have a global perspective of the market and having an idea of what is coming – Therefore, I am looking for new prospectives and approaches for the time I’ll be in The States- it’d be great, if I can find a part-time job, so I can combine with my studies -.After, when I finish my studies, I’d like to find a full-time job because, I would like to get as much experience as I can in The States.

As a result I started to contact with my network explaining them the situation… Amazingly, almost everybody I contacted with, have offered me different opportunities that went from introducing me to people who is looking for similar profiles as mine, to arranging interviews for when I arrive at the States. Furthermore, there have been people as Pat Beaird, Gary R CookDianna Harrold or Orietta Ramirez (to name a few), who I’d like to say thanks for the effort they put on helping me in every step I took.

This has taught me one more time that human being is simply marvellous; we never know who are we going to find in our way and how this interaction can change our path, though what I’ve already find out is, every person you meet, every relationship you make or every contact you add to your network, definitely will play a role in your life. Now perhaps you’re asking, to what extent they’ll play a crucial role?… well, it depends on the degree of engagement you build with your social crowd.

I’ve to admit that human interaction is what I love the most of Social Media.

As you can see we couldn’t say just about one thing about why we should love about Social Media. Certainly, I feel very lucky doing what I like to do. Although, my mother can not brag about it in the hairdresser

Do you love Social Media? Why?  Should we embrace it? Or reject it? What’s your view? And yet, that’s part of the game. Let us know what works. Fair?

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